> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.calilio.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Choose the Right Calilio Plan?

Choosing the right [Calilio plan and subscription option](https://support.calilio.com/en/article/what-calilio-plans-and-subscription-options-are-available-rlui8m/) depends on your team size, monthly call and SMS usage, required phone system features, and budget. Calilio offers **Standard, Premium, and Enterprise plans**, each designed for different types of users and organizations.

## Before You Choose a Plan
Consider the following factors before selecting your Calilio subscription:
* Number of users in your workspace
* Expected incoming and outgoing call volume
* Monthly SMS requirements
* Need for call monitoring and analytics
* Need for IVR, business hours, or call transfers
* CRM and other business integrations
* Need for AI-powered call reports
* Preferred monthly or annual billing cycle
* Level of customer and account support required

## Choose the Standard Plan for Essential Business Communication
The **Standard Plan** is best for solopreneurs, [startups](https://www.calilio.com/size/phone-system-for-startups), freelancers, and [small businesses](https://www.calilio.com/size/small-business-phone-system) that need essential calling and messaging features without advanced call center tools.

Choose the Standard Plan when:
* Your workspace has no more than 10 users.
* You need one or many professional phone number(s)
* Your team has relatively low or moderate call and SMS usage.
* You mainly need calling, messaging, voicemail, call forwarding, number sharing, and internal team communication.
* Basic call analytics and dashboard reporting are sufficient for your business.

The Standard Plan includes:
* Up to 10 users
* One local US or Canada number per user
* 200 minutes of outgoing calls (to US or Canada)
* 100 minutes of incoming calls (on a US/Canada Phone Number)
* 100 outgoing SMS segments (to US or Canada)
* 100 incoming SMS segments (on a US/Canada Phone Number)
* 300 minutes of call recording
* 300 minutes of call storage
* Basic call management features
* Basic real-time dashboard and call analytics

The Standard Plan costs **$15 per user per month** with monthly billing. With annual billing, it costs **$12 per user per month**, billed at $144 per user annually.

## Choose the Premium Plan for Growing Teams and Advanced Features
The **Premium Plan** is suitable for growing businesses, [franchises](https://www.calilio.com/size/phone-system-for-franchises), [sales teams](https://www.calilio.com/team/phone-system-for-sales-team), [support teams](https://www.calilio.com/team/phone-system-for-support-team), and [call centers](https://www.calilio.com/call-center-software) that require higher usage limits and advanced call management features.

Choose the Premium Plan when:
* Your workspace requires more than 10 users.
* Your team handles a larger number of calls and messages.
* You need detailed call analytics and reporting.
* Supervisors need to monitor live calls (call listening, whispering, or barging).
* You want to connect Calilio with your CRM.
* You need call center features such as IVR, call transfers, business hours, or a Power Dialer.
* You want AI-powered call summaries, sentiment analysis, or advanced call reports.

The Premium Plan includes everything available in the Standard Plan, along with:
* Unlimited users
* 1,000 minutes of outgoing calls (to US or Canada)
* 500 minutes of incoming calls (on a US/Canada Phone Number)
* 500 outgoing SMS segments (to US or Canada)
* 500 incoming SMS segments (on a US/Canada Phone Number)
* 1,500 minutes of call recording
* 1,500 minutes of call storage
* CRM integrations
* Live call monitoring
* Comprehensive dashboard and analytics
* Advanced calling and team management features

The Premium Plan costs **$35 per user per month** with monthly billing. With annual billing, it costs **$28 per user per month**, billed at $336 per user annually.

## Choose the Enterprise Plan for Custom Business Requirements
The **Enterprise Plan** is designed for large businesses and organizations with complex communication, integration, support, or account management requirements.

Choose the Enterprise Plan when:
* Your organization needs a customized plan.
* The Premium Plan’s standard limits do not meet your requirements.
* You require customized call and SMS allowances.
* You need advanced call strategy features.
* Your technical team requires developer support.
* You need a dedicated account manager.
* You require direct phone or WhatsApp support.
* Your organization needs a tailored communication setup.

Enterprise pricing is customized according to the organization’s size, usage, support needs, and technical requirements. Contact Calilio’s sales team to discuss your requirements and receive a personalized quotation.

## Compare the Plans at a Glance
| Requirement | Standard | Premium | Enterprise |
| ---- |
| Recommended for | Individuals and small businesses | Growing teams and call centers | Large organizations |
| User limit | Up to 10 users | Unlimited | Unlimited |
| Call and SMS allowance | Saver Lite Package | Saver Pro Package | Customizable |
| Dashboard | Basic | Comprehensive | Comprehensive |
| CRM integration | Not included | Included | Included |
| Live call monitoring | Not included | Included | Included |
| Advanced call management strategies | Limited | Available features | Full and customizable |
| Dedicated account manager | Not included | Not included | Included |
| Pricing | Fixed per user | Fixed per user | Custom |

## Should You Choose Monthly or Annual Billing?
Choose **monthly billing** when you need greater flexibility or want to test the platform before making a longer commitment.

Choose **annual billing** when you expect to use Calilio for at least one year and want to reduce your subscription cost. Calilio currently offers a **20% saving on annual Standard and Premium subscriptions** compared with monthly billing.

## Consider Your Call and SMS Usage
Each Standard and Premium subscription includes a bundled allowance for calls, SMS, call recording, and storage. However, calling and messaging may be charged according to the applicable rate after the included allowance is used.

Calilio also provides $1 of complimentary wallet credit with a paid subscription. You may need to add money to your Calilio wallet to continue making or receiving calls and SMS after using the available allowance or wallet balance.

## Consider Additional Costs
Before selecting a plan, review possible charges for:
* Calls and SMS beyond the included allowance
* Additional or non-included phone numbers
* International calling and messaging
* MMS messages
* Additional call recording and storage
* Number porting
* A2P 10DLC registration for business messaging in the US and Canada
* Custom integrations or enterprise requirements

KYC verification may also be required to fully access calling and SMS services.