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# How to Add Tags to a Conversation in Calilio?

To add tags to a conversation in Calilio, open the conversation in your business number's Callbox and open General Info from the conversation header. In the TAGS section, click Add tags. Search the list and tick each tag you want, or create a new tag when nothing in the list matches.

## Step 1: Open the conversation you want to tag

* Click one of your business numbers under NUMBERS in the left sidebar to open its Callbox.
* Click a conversation in the list to open its thread.
* Each business number keeps its own conversations, so open the number the customer contacted you on.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1ii6okg.png)
*Open the conversation you want to tag.*

## Step 2: Open General Info

* General Info is the last control in the conversation header.
* Click General Info to open the contact panel on the right of the screen.
* TAGS sits under the contact's details, above the NOTES section.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1nkgik.png)
*Open General Info from the conversation header.*

## Step 3: Click Add tags

* Add tags is the only control in the TAGS section.
* Click Add tags to open the tag picker.
* Scroll the panel when TAGS is out of view, since the panel scrolls on its own.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_th69fb.png)
*Click Add tags in the TAGS section of the General Info panel.*

## Step 4: Choose the tags you want

* The picker lists the tags that already exist, and each one carries its own checkbox.
* Type in the box placed Search tags to narrow the list down.
* Tick each tag you want to apply to the conversation.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1x78nut.png)
*Search the tag list, then tick each tag you want.*

## Step 5: Create a tag when nothing in the list matches

* Create a new tag sits at the foot of the picker.
* Type the tag you want in the search box, and the option repeats the text you typed once no saved tag matches it.
* Click Create a new tag to create it.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_xn9c2l.png)
*Create a new tag when the search matches nothing.*

## Can you add more than one tag to a conversation?

Yes. Every tag in the picker carries its own checkbox rather than sharing one choice, so tick as many as the conversation needs. Use the search box to find each one instead of scrolling the whole list.

## Can you filter your conversations by tag?

No. The conversation type list above the conversation list holds ALL, INCOMING, OUTGOING, MISSED, VOICEMAIL, and SCHEDULED, and it does not offer tags. Use the Find conversation box to search the list instead.

## Where else do tags appear in Calilio?

Tags have a column of their own on the Contacts page, after NAME, PHONE NUMBER, and SOURCE. Click Contacts in the left sidebar to open it.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1v7p2vr.png)

*The Contacts page carries a TAGS column.*

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## Contact Calilio support

If a tag you created does not appear in the picker, reload the Calilio web app and contact our support team with your business number and the tag name.

||| For your security, do not share passwords or payment card details.

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## Related articles

## References

|  |  |
| ---- | ---- |
| What is the Unified Callbox in Calilio | [__click here__](https://support.calilio.com/en/article/everything-you-need-to-know-about-calilio-unified-callbox-ddpwtm/) |
| How to filter your conversations | [__click here__](https://support.calilio.com/en/article/how-to-filter-your-conversations-in-calilio-188rmx4/) |
| How to upload contacts to Calilio | [__click here__](https://support.calilio.com/en/article/how-to-upload-contacts-to-calilio-13m54xv/) |
| How to forward a chat to email | [__click here__](https://support.calilio.com/en/article/how-to-forward-chat-to-email-in-calilio-3wfiw6/) |